Business Analysis Experts - Contact Centre technology projects
Personalised - independent - experienced
Business Analysis Experts - Contact Centre technology projects
Personalised - independent - experienced
About Us
Our Expertise
Our Expertise
Our Expertise
- Business Analysis
- Contact Centre Operations across various industries (Telecoms, Retail, Insurance, Housing)
- Contact center technology - replacement,upgrade or transformation
- Chat/Voice bot design
- Self Service implementation
Why Us?
Our Expertise
Our Expertise
Contact Centres play an important role in a company’s engagement with the customers. Rising costs and constant technology advancements make the decision to invest in the right technology critical.
Many contact centre consultancies focus on strategy and process assessments and work with technology partners. We are independent and work wit
Contact Centres play an important role in a company’s engagement with the customers. Rising costs and constant technology advancements make the decision to invest in the right technology critical.
Many contact centre consultancies focus on strategy and process assessments and work with technology partners. We are independent and work with you to ensure that your investment is in the right technology for your business objectives and your budget. We partner with you and help you to choose the right technolgoy and implementation partner. We work with you to ensure the implementation meets your requirements and future needs and is successfully transitioned into production .
Our Approach
Our Approach
Our Approach
We get to know you - your strategy, your environment (customers, company, industry) your people, your processes, your IT, data and financial constraints.
We listen to your staff to understand the pinpoints requirements and wishlist's
We support you and offer our expertise in understanding and comparing technology and solution provider op
We get to know you - your strategy, your environment (customers, company, industry) your people, your processes, your IT, data and financial constraints.
We listen to your staff to understand the pinpoints requirements and wishlist's
We support you and offer our expertise in understanding and comparing technology and solution provider options
We represent your interests and ensure that the technology implementation meets your requirements and is delivered as promised/agreed
